Legal
Refund / Cancellation Policy
Last updated: 27 September 2026 · Applies to prepaid Bag Balance
1. What Bag Balance is
Bag Balance is a prepaid platform usage balance (bags) that merchants may purchase inside Lemon Mandi to use application features that consume bags.
2. Orders and confirmation
A Bag Balance purchase is considered completed only after the payment is successfully confirmed by Lemon Mandi’s backend and, when a live payment provider is enabled, after that provider’s successful payment confirmation according to Lemon Mandi’s integration.
3. Cancellations before payment completion
If a payment is abandoned, fails, or is not confirmed, bag balance is not credited for that attempt. No cancellation fee applies to an incomplete payment.
4. After successful payment
Because Bag Balance is a digital prepaid credit tied to platform usage, successful purchases are generally non-refundable once bags are credited, except where:
- a duplicate charge is proven for the same purchase,
- bags were credited due to a verified system error, or
- a refund is required under applicable law or expressly approved by Rbolo Info Services Private Limited.
5. Partial use
Unused prepaid bags may remain available in the merchant wallet according to product rules. Unused balance does not automatically create a cash refund entitlement.
6. How to request a review
Merchants who believe a charge was duplicated or incorrect should contact Lemon Mandi using the details on the Contact page and include the purchase/invoice reference, shop identity, payment reference (if any), date, and amount.
7. Processing
If a refund is approved, it will be initiated through the original payment method or another lawful method as applicable, subject to the payment provider’s timelines and banking processes.
8. Changes
This policy may be updated on this website. Merchants should review the latest version before making prepaid purchases.